Frequently Asked Questions


We’re always ready to answer your questions —below is a list of commonly asked questions that we hear from our patients. We are happy to answer any additional questions you may have.

What services do we provide?

We provide hearing exams for individuals and hearing screening programs for employers. We sell and fit hearing aids, as well as service and repair them. Additionally, we offer custom ear molds for many applications (MP3 players, law enforcement, aviation, musicians, etc.). We also provide tinnitus evaluation and treatment.

What is our Lifetime Hearing Plan?

The Lifetime Hearing Plan (LHP) is a wholistic solution that ensures each patient enjoys a lifetime of better hearing. It includes an annual hearing evaluation that will gauge your current hearing ability, an annual diagnostic evaluation of your hearing-aid and three maintenance appointments to make sure your equipment is running at optimal performance. The plan also includes unlimited cleaning of your instruments so they operate efficiently, thereby prolonging their life.

What are our core values?

We pride ourselves on providing professional and compassionate service. We understand that hearing loss can be a stressful and overwhelming issue. We are here to guide you through this process, helping you every step of the way by providing information, treatment options, and services that best address your situation.

How does the initial hearing exam work?

In order to find the best solution for your hearing loss, we start with a hearing exam that will help us develop a diagnosis. During the hour-long visit, you will meet with one of our experienced audiologists who will begin by reviewing any history of hearing difficulties. They will then administer the exam, which will help determine the source of your hearing loss. The audiologist will then review the results with you and answer any questions. We will discuss your options and determine the best treatment and products that will help your specific hearing situation.

Do you work with Veterans?

Absolutely. We are always happy to help Veterans with any hearing issues that they may have.

What are the different kinds of hearing aids?

There are many kinds of solutions that can improve your hearing, ranging from devices that fit over-the-ear or in-ear, as well as custom hearing aids and assistive devices. Learn more about them on our Hearing Aids page.

How can I recognize if I have hearing loss?

Some common signs of hearing loss include a muffling of speech or sounds, difficulty understanding words, not hearing alarms or other high-pitch sounds, frequently asking others to speak slowly or loudly, and turning up the volume on devices. To find out more, take our Hearing Loss Questionnaire.

What are the different types of hearing loss and their common causes?

Hearing loss can typically be divided into two categories: conductive and sensorineural. Conductive hearing loss is and can be caused by ear wax build-up, perforated eardrum, inflammation, infection, trauma or other issues such as inherited disorders. It is rare but easily diagnosed by a well-trained audiologist and typically treated by a physician.

Sensorineural hearing loss occurs in the inner ear and can be caused by a number of things such as aging, excessive noise exposure, trauma, congenital disease, ototoxic medications and viral infections. Sensorineural hearing loss is typically treated by aural rehabilitation such as implementing hearing aid technology or other assistive listening devices.

What types of insurance do you accept?

We accept all forms of major insurance, including Medicare, BlueCross BlueShield, Pacific Source, Humana, Aetna, UnitedHealthcare, Cigna, and Medicaid, among others. 

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